Sun Imaging FAQ

eMail / WebMail

WebMail
Sun Imaging provides select host accounts with WebMail. This allows you to check email worldwide from any web browser by going to: http://webmail.yourdomain - You'll need to enter your user name and password (the user name is the prefix to your email address i.e. if your email address is joe@yourdomain then 'joe@yourdomain' would be the user name, your password is the same as assigned with your account. (NOTE: an eMail account user name and password is not be the same as FTP user name and password). Let us know if you have lost your account info.

POP (Post Office Protocol) eMail

Popular email programs like Apple's Mail, Bare Bones Mailsmith, Netscape Communicator and Microsoft Outlook can also be used with your email account. Below is info you will need to set up your IMAP or POP email account(s).

eMail reader SETTINGS (Outlook, Mail, Thunderbird, etc.)

Outgoing mail (SMTP) server: mail.yourdomain
Incoming mail server: mail.yourdomain
User name: user@yourdomain
Email address: user@yourdomain
Reply-to address: user@yourdomain
Server name: mail.yourdomain

- smtp authorization needs to be enabled
with the following:
user: user@yourdomain
pswd: (your password)

example:

IMAP (Internet Message Access Protocol)

IMAP is a method of accessing electronic mail that are kept on a mail server. It permits a "client" email program to access remote messages stored as if they were local. For example, email stored on an IMAP server can be manipulated from a desktop computer at home, a workstation at the office, and a notebook computer while traveling, without the need to transfer messages or files back and forth between these computers.

IMAP's ability to access messages (both new and saved) from more than one computer has become extremely important as reliance on electronic messaging and use of multiple computers increase, but this functionality cannot be taken for granted: the widely used Post Office Protocol (POP) works best when one has only a single computer, since it was designed to support "offline" message access, wherein messages are downloaded and then deleted from the mail server. This mode of access is not compatible with access from multiple computers since it tends to sprinkle messages across all of the computers used for mail access. Thus, unless all of those machines share a common file system, the offline mode of access that POP was designed to support effectively ties the user to one computer for message storage and manipulation.
(info courtesy of Washington State University)

Let us know if you have lost your password.

Domain name registration
Just like your home, a web site needs an address. A domain name is your web site's address on the Internet e.g. www.yourdomain.com - Sun Imaging registers, transfers and manages domain names for our clientele. (New domains require an initial 2-yr. registration at $32/yr.).

WebMail Box Sizes
Let us know if you need to increase an eMail box storage size (we feature 10MB, 30 MB and 100MB (or much, much larger!) WebMail boxes).

Custom forms.
An online form allows a web site to gather, store, and use information that visitors to the site provide. Interactive forms store this data in a database where calculations can be performed, text can be written to a text file, or emails can be sent to membership base.

Full service maintenance.
For an annual fee, Sun Imaging can maintain your web site e.g. add content, add/edit copy, add and replace graphics, price changes and handle any issues that arise.

Who do I contact about my account?
Contact us toll free at +1 (877) 554-6352 or eMail Customer Service at support@sunimaging.com

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How do I get a web site?
It all starts with you making the first step. It doesn't cost anything to ask. Do you need a site? CLICK HERE FOR A FREE QUOTE

What does maintenance cost?
Of course, this depends on how much time is involved. Maintenance is available starting at $49 per incident. We do offer individual service contracts should your site require more than an average of one half hour per month.

Does Sun Imaging host my web site?
Yes. Sun Imaging is your domain and email host or more specifically, Internet Service Provider. We manage domain name service for most of our clientele and specialize in domain name recovery. Your account manager will work with you to find the right hosting solution. Should you prefer another ISP, Sun Imaging will be happy to act as liaison with that provider to transfer, publish or maintain your site.

WEB DESIGN & MAINTENANCE ANSWERS

What does custom web design include?
Depending on what your needs are, your customized web site will include any or all of the following: customized graphics, custom programming, photographs, dynamic text, streaming media, forms, search capabilities, Flash animation, databases, email, links, and more.

Customized pages.
Custom design allows you to choose your own look and feel. Just explain your desire for color, fonts, and site navigation, etc. to your Sun Imaging representative. Our job is to make the site work for you.

What if I want to add more pages?
Sure, you can add content on your end... or have us do the work.
CLICK HERE FOR A FREE QUOTE

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What if I have more questions and I want to talk to someone?
You can speak directly to the Sun Imaging designer who is building your site by calling +1 (877) 554-6352 or email us at sales@sunimaging.com

How long will it take to produce my web site?
A customized web site can be produced in as few as 1-3 business days.

Just how "custom" will my site be?
Your web site is made from scratch according to your own specifications. You will have the opportunity to speak at length with the designer of your site. Dictate your look and feel with the colors, fonts, navigation, and architecture of your choosing.

Can I alter certain aspects of my site if I am disappointed?
Absolutely. After you have described your desired look and your designer has designed a page according to your specifications, you will have a chance to offer input about that page. Your designer will insert the text and products of your site only after you have approved the design.

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eCOMMERCE

How does online processing and shopping carts work?
Online customers visiting your web site, select items by placing them in a shopping cart and 'check out' by filling out a secure order form including their Credit Card, address and contact information. The transaction is processed either automatically or manually depending on your Payment Gateway.

A third party Payment Gateway and Merchant Account is required to process orders from your web site. There are several solutions out there and you may choose who you prefer.

After receiving a email notification that an order has been placed, the merchant visits a secure administrative web page to view the order info. From here you can either process the transactions manually or via direct deposit into a Merchant Account. The encrypted credit information is electronically routed to a processing center for authorization. You receive authorization of purchase plus the order that you must fulfill. Sun Imaging uses Verisign and Card Service International among other vendors for Credit Card processing.

BILLING INFO FOR SUN IMAGING WEB HOSTING

Can I update my Credit Card info online?
Yes. To update your Card info online, visit our secure update page at http://sunimaging.com/updatecc.html

Can't Find the Answer to Your Question Here?
eMail Customer Service at sales@sunimaging.com or call us toll free at (877) 554-6532.